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Playing the Percentages and Paying It Forward with Sheri Normandin, Pacific Sotheby’s International

Business Showcase Jody Robinson

The last time I spoke with Sheri, she was crushing customer service one real estate client at a time in Orange County, managing expectations and maximizing her results. I noted that it was rare to find something that you were both talented in and passionate about; in fact, despite corporate spending reaching the $100 billion mark last year in training and $1 billion plus in “employee engagement,” a Deloitte Study showed that less than 35% of the U.S. workforce actually felt engaged at work. That means 68% of Americans feel the opposite, or something close to the opposite of Sheri, every day at the office. “I go beyond what is expected, which changes with each client. Selling or buying a home can be an emotional experience, and making it as positive as possible is my goal.” Pacific Sotheby’s International has made it their business to enrich the client experience: in fact, even moving beyond borders. “It’s easy to feel satisfied when you’re working toward a shared goal,” Sheri notes, “when your job title is literally Agent of Change, you start to look at everything with renewed meaning.” A certification that enables realtors like Sheri to build and gift homes to impoverished people around...

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