Last year, there were over 15.9 million aesthetic procedures performed in the United States. A 2% increase over 2014, and a staggering 115% increase since the year 2000. Liposuction, breast augmentation, facelift, tummy tuck: the list is seemingly endless.
For the past 29 years, AesthetiCare has been performing cosmetic surgeries of the like- discovering, along the way, that cosmetics aren’t simply about looking your best.
The face we present to the world affects our self esteem, and influences our personal and professional lives.” Though specializing in cosmetic and plastic surgery and medical spa services, AesthetiCare, in a rather stark contrast to other facilities that perform similar procedures, wants you to think carefully about your expectations. “Cosmetic surgery deals with improvement, not perfection. And it should be done to please yourself, not to meet someone else’s expectations. In fact, they’ve coined a phrase to that particular effect: “enhance your body, ease your mind.”
Ron Moser, M.D. likes to think that AesthetiCare’s favorite phrase is the key to their success- a deep rooted sense of service, and an attendance to the patient’s every need. “We do everything we can to make a positive change in patient’s lives. To help them regain the youthful image they had at a younger age, or to enhance their body or face. Customer service is the most important thing in this market. So many other physicians do not spend the time necessary to answer the patient’s questions and instill confidence in their services.”
Confidence is key in a practice such as this. Licensed surgery centers, surgeons named Diplomates of the American Board of Cosmetic Surgery and the American Board of Plastic Surgery, and a minimum of ten years experience in outpatient surgery for nursing staff is nothing to shake a stick at. With new procedures and devices at their highly capable fingertips, AesthetiCare has more than you need to shape a whole new outlook on life. Cutura’s Laser Genesis Skin Resurfacing, one of the modalities in use at AesthetiCare, specifically and precisely focuses on the facial areas of concern such as brown spots, loose skin, fine lines and wrinkles. It can transform your skin to a more refreshed and flawless appearance. Full face or partial Genesis laser will give your face a more youthful and softened glow.
Over time everyone’s skin begins to show signs of the natural aging process. Overexposure to the sun, alcohol consumption and smoking are all known to accelerate the skin’s aging process and wrinkles develop. These wrinkles are most prominently seen on the upper lip, around the eyes (crow’s feet), and superficially on the cheeks and forehead. Laser light penetrates to a very precise controlled depth, making the procedure safe and more predictable.
Capable of safely treating ALL ethnic and sun-tanned skin, Genesis treatments are also known as the “lunchtime” laser because there is no down-time after each treatment (generally spaced three to four weeks apart to allow the skin time to “turn over”). The number of treatments will depend on the intensity of the skin discoloration and necks can be effectively treated as well.
In my case, I was intrigued by the idea that laser skin resurfacing is gentler and more exacting than chemical peels, which may burn the skin to unpredictable depths. Melasma is a patchy brown discoloration on the skin of the face that is often referred to as a “pregnancy mask” because the increase in hormones seem to trigger this common condition. While I was pregnant, I read somewhere that over time these patchy spots would fade. But my kids are about to turn 10 and 9 this month and my mask was showing no signs of vanishing. So I was keenly interested to see if the Genesis procedure administered by Med Spa Director Lynne Brownell, RN, MSN, MP would have the desired effect demonstrated in her client’s “before” and “after” photos.
After three treatments, I have to say that I was duly impressed with the results. Several friends whom I hadn’t seen in a few months commented on my “fresh” appearance. One said he couldn’t put his finger on what was different, but that I looked great. Perfect. That’s exactly the subtle change I was hoping for in treating my uneven skin color. Today, the dense “mask” has been transformed into a far less dense coloring that more closely resembles a dusting of freckles. I’m happy to add my own testimonial and “before” and “after” images to growing number of AesthetiCare’s satisfied customers.
Here in South Orange County, we’re pretty blessed to live so close to the coast and have an abundance of wonderful dining destinations to choose from. But for inventive cuisine and exemplary service in the spirit of much-loved classic American steakhouses and taverns, there are precious few establishments that rival Selanne Steak Tavern.
Situated along Pacific Coast Highway in Laguna Beach, the restaurant is housed in a historic 1934 two-story country cottage complete with a faux water well and bucket pouring water, red brick walkways and wooden shingled roof tiles. Step through the hand-carved wooden door into the main entry and you’ll find that the interior ambiance and décor is decidedly classic modern - from the stunning glass chandelier suspended from the ceiling in the elegant foyer to the sleek Carrara marble fireplace, wide-planked oak floors, clean lines, upholstered furnishings and accented by local abstract art created by Laguna Beach artist Nick Gaetano throughout the classy bar and five dining areas (The Loft - upstairs dining room; The Wine Library; downstairs in The Tavern; or outside on The Veranda or Sunset Terrace).
Owned and operated by Teemu Selanne, hockey legend and former NHL star player for the Anaheim Ducks, and local businessman Kevin Pratt. The longtime friends and neighbors, the pair share a commitment to making their restaurant a place for “friends and families to enjoy great food and libations in a comfortable, appealing eatery.”
I would have to say the restaurant’s proprietors have certainly hit the mark – and raised the bar for destination dining in the region. On a recent date night, my husband, Tim, and I reserved a table in the upstairs dining room to indulge in a glass or two of fine wine (focused on California cult wines and other highly-rated, world class wines) and beautifully presented, delicious dishes including what are arguably among the best steaks in Orange County.
Executive Chef Joshua Severson has created a menu defined by his distinctive version of contemporary American steakhouse fare with a wonderful variety of top meats from Filet Mignon to Australian Wagyu. There are actually eight options on the menu, including the Chef’s Signature 38 oz Lord Stanley Cut, which serves two.
Our server Mike recommended that we start with the chef’s signature Pacific Diver Scallops, which he claimed were the best he’d ever eaten “with no other coming in a close second.” Now I fancy myself somewhat of a seafood and sushi connoisseur and as such, was expecting it might fall short. But I have to say, Chef nailed it with a perfectly prepared dish enhanced by a delicious cauliflower/pickled chanterelle.
A meat-and-potatoes man, my husband chose the filet mignon and while I typically steer toward seafood selections, opted instead for a 12 oz prime Rib Eye – again at Mike’s suggestion.
The marbling was superb, soft, and tender. Served with Chef’s seasonal marrow butter and bordelaise sauce, the beef literally melted in our mouths. A favorite side dish is Selanne’s signature Mac and Cheese – a decadent five-cheese fondue topped with brioche crumbs.
The menu also features several other seafood dishes which include a 2 lb. Atlantic Maine Lobster and smoked Skuna Bay Salmon. For vegetarians, Selanne Steak Tavern serves up a Forest Mushroom Risotto flavored with black truffle oil. There is something delicious for everyone’s taste.
Selanne Steak Tavern is located at 1464 S. Coast Hwy. in Laguna Beach. For reservations or more information, call (949) 715-9881 or visit selannesteaktavern.com
We knew we were in for a memorable weekend when the driveway to the Fairmont Grand Del Mar (fairmont.com/san-diego) took its sweet time delivering us to the resort. A canopy of autumn colors rustled in a lazy and surprisingly warm San Diego breeze as we made our way into the canyon just a couple of miles inland from the 5, which might as well have been 500 miles from kids, laundry, work, obligations. The autumn colors eventually broke to reveal an expertly meandering golf course, which in turn gave way to the fountained entrance to our longtime-in-coming getaway with girlfriends.
Situated adjacent to the Los Peñasquitos Canyon Preserve in San Diego, the Grand Del Mar is a mere hour’s drive from most of Orange County, but, once there, you feel utterly removed to the warmth of a Mediterranean estate. That utter removal can be of just about any flavor – we were making it a girl’s weekend, with a focus on rejuvenation and simple togetherness, but golf aficionados, outdoor enthusiasts, couples, families and foodies will all find something exceptional at the Grand Del Mar.
It is remarkable to think that, with all the affluence and attraction of Southern California, with swank people desirous of swank accommodations, it is the Grand Del Mar, nestled rurally in North County San Diego and quite out of the way of Rodeo Drive, that consistently earns the highest ratings from all the swankest reviewers and publications. Travel+Leisure named the Grand Del Mar as “California’s #1 Resort” and one of the world’s best; TripAdvisor called it the United States’ best hotel; it has swept all categories – hotel, spa, dining – with five stars from Forbes.
The Grand Del Mar is not an historic hotel – it opened in 2007 – but for those who love the richness of historic luxury, it satisfies abundantly. Many varieties of wood, marble and tapestry abound in artisan expression that is opulent without gaudiness, a balance struck by the best historic hotels. Of course, if you are one of those history types, you’ll know that historic properties are typically high on charm and low on space. Not so here. The rooms are commodiously cozy (or cozily commodious, per your preference), where you can sprawl out and never feel cold. Our suite was on an upper level with a balcony overlooking the canyon and portions of the golf course, with palm fronds swaying in the breeze just feet from us as we sipped our morning coffee.
Los Peñasquitos Canyon is a nature preserve with historical significance as the first route from Yuma to San Diego, which is today a beautiful hiking, biking and horseback riding destination. Guests of the Grand Del Mar have access to all the canyon has to offer, with bikes available for pickup at the front desk, and horses at the on-site stables ready for trail riding. For those whose outdoor adventures entail a driver and a putter, the Grand Del Mar features the only Tom Fazio-designed golf course in San Diego, complimented by swing analysis technology services, a SAMPutt lab, specialized practice areas used by some of the world’s top professionals, and more. If you’re of the aquatic persuasion, the property features two pools, one ideal for families and one infinity (read tranquility) pool for adults only. Not far beyond pools are the resort’s private beach and oceanic excursions including sunset sails and whale watching. And this only scratches the surface.
For spa enthusiasts, the Grand Del Mar offers one of the most acclaimed in the country. Naturally it features a comprehensive menu of treatments, such as cleansing facials and therapeutic massages, as well as a custom line of organic products; but it also offers a world-class spa experience, with wet and dry saunas, indoor whirlpools, separate men’s and women’s relaxation lounges with fireplaces, access to the adults-only relaxation pool and all the hot tea, snacks and chocolates you could ask for.
The dining experience at the Grand Del Mar stands on its own and is itself the reason that many travel long distances to visit the resort. Six on-property dining venues offer something for every taste, mood and interest, often to the sound of live music. Addison, led by celebrated executive chef William Bradley, is the Grand Del Mar’s signature dining feature. Local ingredients are combined with contemporary French influences and presented with exceptional service to make Addison Southern California’s most awarded fine dining restaurant.
Amaya is a more casual option fusing Spanish, Italian and French fare with expansive, sunny views of the canyon and golf course. We enjoyed a sumptuous breakfast of various benedicts and the “Black & Blue” Brioche French Toast with granola, lemon crème fraîche and berries, and an immunity smoothie for good measure (the effects were immediate). But excellence does not stop at Addison or Amaya. From its restaurants to its in-room dining, from its robust wine program to its seasonal menus and Afternoon Tea, the Grand Del Mar has something for every epicurean.
With all that the Grand Del Mar has to offer in activities, amenities, services and dining, the delight of being there is ultimately of the atmosphere, and that comes down to two things: beauty and people.
The staff members at the Grand Del Mar have a special quality. While hospitality professionals are typically welcoming, of course, the folks at the Grand Del Mar are authentically welcoming. So much so that either the resort has found hundreds of matchless thespians to do everything from valet the car to turn down the sheets, or the Grand Del Mar’s people truly enjoy being there. I want to believe that it is the latter.
As to beauty, the Grand Del Mar is simply an exquisitely designed place with lovely spaces; from the driveway to the marbled entrance to the furnishings and the vistas, you cannot escape a floor-to-ceiling sense of beauty of the most approachable kind. And so at every turn you are inspired to tranquility and delight. In the end, that is how we spent our 24-hour break from our everydays – enjoying each other, and simply basking in what the Grand Del Mar is. Long, slowly winding driveways always lead to something good.
It is rare to find someone who can say that they appreciate adverse events in their life. More rare perhaps to find someone who will admit that such a calamity led them to a job that they love with a company that treats them with mutual respect and admiration.
Nancy Stewart, a long time South County resident and mother of two filed a claim for a water leak with her insurance company and was repeatedly denied. While the problem stagnated, Nancy looked for help. How to go about maneuvering the claims process? How to protect her property and equity?
Fortunately she found the professionals at Roby & Associates Public Insurance Adjusters who worked on her behalf to negotiate the claim.
Roby & Associates specializes in helping clients negotiate their claim or claims for damage under any insurance policy covering real or personal property due to fire, water, wind, vandalism, theft – any first party claims.
“Wayne Roby and his contractor, Jack Paulus, assured me that I had a legitimate claim for damages. They immediately went to work, and we carefully and diligently managed my claim to the very end.”
Typically, homeowners hire out contractors to take care of things they can’t themselves: kitchen remodels, home automation. The work is planned and executed - such was with Roby & Associates.
“Wayne built my claim to maximize the monetary features and benefits of my policy coverage based on my actual damage,” she says. “He taught me what customers need, and how to most effectively manage an insurance claim.”
By the time he was able to help her resolve her claim, Wayne had recognized a kindred spirit in Nancy – someone who believed in the process and possessed a desire to help others who found themselves in a similar situation. So he offered to help Nancy obtain her Public Insurance Adjusters License. She is now proud to represent Roby & Associates as their Consumer Advocate.
Seeing both sides of the business helps, and Wayne has worked for insurance companies as well as in adjustment for the last thirty years. “We help consumers maximize all of their policy coverage’s,” he says. Beyond that though, Nancy states: “You’re surrounded by a team of quality people who truly care, who are willing to deliver an unparalleled level of service to the consumer.”
Without a keen construction eye, most consumers are left in the dark when it comes to household claims – a situation that can easily can end up escalating into a repair cost nightmare.
Having an advocate to fight for you can be the most direct route to protect, secure, and repair the damages done, without incurring more in the process. Wayne, Jack, and Nancy are all active in various organizations and charities around South Orange County - from the Dana Point Chamber of Commerce to raising support for cystic fibrosis. But for Wayne, and all those who work with him, “working with our clients to get them back to a pre-loss condition is the reward in itself.”
For a complimentary consultation to determine how a Public Insurance Adjuster can help you navigate your insurance claim, call Nancy at (949) 842-5821 or Wayne (310) 251-8091.
Call me old fashioned, but I believe that physical photos are a medium worth preserving. When I recently sat down to put together my daughter’s baby book, I thought of how printed images might at times seem like a thing of the past. But then I can’t imagine showing off my family photos by scrolling through all the images I posted to Facebook once upon a time.
Diana Schmitt of the San Juan Capistrano-based Accents Portraits by Diana understands the desire for individuals and families to preserve their most precious memories in more than merely a digital format. She has spent the better part of 30 years specializing in family portraits, wedding photos and capturing the most priceless of moments in all types of life celebrations.
With nearly 30 years of experience, Diana’s focus is families, and she always aims to deliver “extraordinary customer service.”
“Diana is amazing,” says Heidi Hitt. “She has taken so many special pictures over the years for me and my family. They all turn out so beautifully. I am so blessed to have someone I can trust to help me capture special moments in time. Everybody loves when we send out our Christmas cards; they can’t believe how beautiful the pictures are. Thank you Diana for all the beautiful memories.”
Accent Portraits by Diana and San Juan Photo and Digital is located at 32281 Camino Capistrano, Suite C-104 in SJC. They can be reached at (949) 661-6465 or online at www.accentportraitsbydiana.com
It’s no wonder Carolyn Franks is always smiling ... as the owner and operator of ZOOMARS Petting Zoo, her days are defined by pony rides, hundreds of fluffy bunny rabbits and guinea pigs, creatures big and small and unforgettable children’s excursions punctuated by squeals of delight.
Located in the heart of San Juan Capistrano’s charming historic district, ZOOMARS Petting Zoo opened in the early 1980s as a “backyard barnyard” called the Jones Family Mini Farm. Its buildings date back to the 1800s and the property is listed on the National Register of Historic Places.
In the 12 years since she originally envisioned the innocent, affordable family entertainment opportunities that would come to define this local landmark, Carolyn has continually grown its offerings - both in both in animal attractions and unique activities.
Today, ZOOMARS is home to many different kinds of animals, including goats, sheep, llamas, ponies, horses, alpaca and hundreds of bunnies and guinea pigs to feed, cuddle and love. Although activities currently include pony rides, train rides and gemstone mining, Carolyn has recently introduced new musical merchandise (a CD of children’s songs created especially for ZOOMARS by a local singer/songwriting parent of kiddos who have long enjoyed the zoo) and has other equally fun ideas in the works (think jewelry design using the semi-precious stones your little ones have “mined”).
Carolyn has been harboring a not-so-secret wish to bring a special guinea pig “mascot” to life on the pages of a children’s book. While she had a very “specific idea” of Gillie the Guinea Pig’s “story” and what he would look like, the artists and illustrators she enlisted over the years weren’t quite able to truly capture the character’s personality and “sparkle.” That is, until she met Michele Dodds , a local artist - and fan of ZOOMARS - who created a “spot on” rendition of Carolyn’s vision.
From the minute you arrive at the ticket counter, you are greeted with smiles and happiness that is found throughout the zoo. If you need a quick lesson to hold a guinea pig, an extra pair of hands to set up a party, or a fun-loving miner to help your little guy strike gold, there is sure to be a caring zookeeper at every turn.
“The things I hear every day from people who have been coming to this petting zoo for years are just inspiring beyond words,” says Carolyn. “Especially when I hear things like, ‘I used to take my kids here and now I take my grandkids here.’ Wow, that’s so amazing to me. Sometimes when I’m feeling overwhelmed or had a challenging day, I just GOOGLE ZOOMARS and watch the stream of endless pictures, blogs and videos from moms and dads who have posted their child’s first pony ride or a story about the wonderful time everyone had at their 4-year- old’s birthday party. Then I sit back in my swivel chair and say, Yep, this what I do. How blessed am I that I can create these milestone memories for people? That feeling makes it all worth it.”
Connect with Carolyn by visiting ZOOMARS at 31791 Los Rios Street in San Juan Capistrano, by calling (949) 831-6550 or visit www.zoomars.com
When we moved into our home three years ago, the property came with a very pretty pond stocked with colorful koi and goldfish.
But for someone who can barely keep a potted plant alive, the prospect of being responsible for the livelihood and longevity of these beautiful fish was daunting – I don’t have a clue about the right ratio of additives in the water or the importance of algae or how to combat fish disease.
A koi pond is clearly much more than a backyard water garden feature. It is a living, breathing eco-system which requires the expertise of a pond professional.
Thankfully, we also inherited the services of Glenn Cecil, owner of the South County-based Water in the Garden. He had maintained this particular pond for the previous homeowner for several years and it was clear from our first meeting that he was committed to quality care and customer service.
Serving Orange County since 1999, Glenn specializes in “total koi pond and water garden maintenance,” repair, construction, pond and filtration design and consultation.
Glenn specializes in “total koi pond and water garden maintenance,” repair, construction, pond and filtration design and consultation.
Aside from feeding the fish, Glenn literally takes care of everything during his weekly visits, including removing excess debris and dead plant matter, inspecting the pond equipment for proper function and making adjustments as needed and inspecting the fish for signs of distress or disease. He also tests the water quality, back-flushes the filters and adds bacteria or other agents as needed and offers 24-hour emergency service. In short, he keeps our pond looking beautiful and our fish healthy and happy.
To connect with Glenn directly, call (949) 872-3833 or visit www.waterinthegarden.net
Many local businesses boast great customer testimonials of recent transactions, but few can credit true “relationships” with clients dating back 60+ years.
Kevin and MaryGail Hentzen, owners of the Laguna Niguel-based Tuttle’s Carpet One Floor and Home, have had clients bring in their old invoices from carpet installations in the 1960s.
Today, Kevin and his wife Mary Gail bring more than 30 years of expertise to every job. Design consultant Nancy specializes in window coverings and with years of experience in their own right, staff design consultants Delis and Frank round out the Tuttle’s Carpet One team.
“Much of our business is from customers that I’ve known for years. It is more of a relationship with the client,” says Kevin. “People enjoy the personal experience that you won’t find in a big box store. It is very rewarding to beautify people’s homes. It’s a great feeling when the client calls to say how much they love their new floor.”
Tuttle’s Carpet One specializes in all types of carpet, hardwood flooring, tile, stone, area rugs, vinyl and window coverings. They carry top brands such as Karastan, Masland, Lees, Armstrong, and Hunter Douglas and offer the largest wool carpet selection in Orange County.
Because expert installation is so important, Kevin and Mary Gail only work with highly trained professionals who can install complex jobs and handle high-quality materials.
The company’s growth in more recent history can be traced to Kevin’s decision to move the operation to a more visible location Laguna Niguel in 1994. In addition to enjoying increased foot traffic, Kevin joined Carpet One two years later, which lent itself to capturing even more market share – for a variety of reasons.
Carpet One is a co-operative that has over 1,000 stores worldwide. Although all are independently owned and operated, because they are a co-op, Carpet One can negotiate the best prices and warranties as a large group. For example, Carpet One offers “the Beautiful Guaranty” which allows the customer up to 120 days from installation to have the carpet replaced for ANY reason (even if they decide they don’t like the color). The carpet and the labor are covered. No questions asked.
Another offer that only Carpet One offers is the “Healthy Living Installation.” This is a process that cleans the sub-floor with a HEPI-VAC and the installers then spray the subfloor with Healthinex anti bacterial spray. Then they use a special carpet cushion that minimizes symptoms from mold, mildew, allergens and pollens.
The bottom line is that Tuttle’s Carpet One Floor and Home offers the great advantage of the buying power as a group while still retaining the independence and specialty of a small store.
Connect with Kevin and Mary Gail by visiting the Tuttle’s Carpet One Floor and Home showroom at 27751 La Paz Rd. in Laguna Niguel or by calling (949) 831-1332.
I have to admit, I had often pointed to the staggering volume of laundry our family of four seems to generate each week as an excuse for why my poor husband’s shirts were rarely without wrinkles. But truth be told, even before the arrival of our children, doing a good job of pressing his shirts (or my own for that matter) was a skill that simply eluded me. Ironing involved little more than a quick pass to make the clothes a bit more presentable.
But that was before I discovered the ease and convenience of having our better attire (and anything we’d prefer to wear without creases that weren’t meant to be there) professionally laundered. And for someone who doesn’t own a sewing machine but often buys pants or skirts that need to be hemmed or dresses that could be taken in (or let out), having easy (and affordable) access to alterations is invaluable.
For these reasons and more, it’s great to have a “go to” local professional like Polo Cleaners. Located in the Marbella Plaza in San Juan Capistrano, Polo Cleaners has been around since 1992 so they obviously know what they’re doing when it comes to handling their clients’ everyday drycleaning, laundry, household and alterations needs with an emphasis on couture items and specialty items that require special care.
All dry cleaning and laundry services are not the same. A fact not lost on San Juan Capistrano residents, who have bestowed upon Polo Cleaners its annual Golden Horseshoe Award for “Best Dry Cleaner” for the past seven consecutive years.
“We inspect each garment, clean them with the best care and solution possible, re-inspect them and mend any minor repairs and buttons for free and finally package them with tissue, by gender and type of article to make it easy on the customer when they get home,” says Owner Riaz Chauthani.
Connect with Riaz and the Polo Cleaners team by stopping by 31105 Rancho Viejo Road in San Juan Capistrano (in the Marbella Plaza), call (949) 496-7354 or visit www.polocleaners.com
Anyone who has shopped for an engagement ring will tell you that it’s a little nerve-wracking to put your romantic fate in the hands of any old department store or the shop at the mall. The same holds true for finding the perfect piece to mark life’s most memorable of milestones – wedding anniversaries, graduation, birthdays (and Valentine’s Day is right around the corner).
For the most precious purchases of rare stones and metals, it’s best to be able to trust family – in this case, the family of Monaco Jewelers in San Juan Capistrano, widely regarded as one of South County’s leading independent jewelry dealers.
For our part, my husband and I also much prefer to patronize local, family owned and operated businesses rather than spending our money at the homogeneous chain department stores. This holds true for purchases big and small – everything ranging from clothing for our family to home appliances. So when we are in the market for a little bit of bling, we like to go where it feels more like we’re visiting friends than entering a high-pressure sales environment.
At Monaco Jewelers, there is the added bonus of having “friends” here who happen to have nearly four decades of experience in the Orange County jewelry industry. Owners Jason and Meray Gulvartian and the Monaco Jewelers “family,” (which includes Aram “Ron” Pashaian and son Jason Gulvartian, Jr.) offers new and antique jewelry for every budget from custom bridal sets and GIA/EGL-certified diamonds to necklaces, bracelets and earrings, as well as pre-owned and new fine watches from Cartier, Rolex, Breitling and more. For those pieces that are most important to you, Monaco also offers expert on-site repair services.
Thirty-six years in this business and having serviced over 30,000 satisfied customers certainly speaks to Gulvartians’ success in the industry.
Since expanding from his original location in Lake Forest into the South OC market with his current 2,400-square-foot showroom in San Juan Capistrano (located in the bustling center that is also home to Costco), Gulvartian has built his business by maintaining high standards for quality and customer service.
“Our goal is to ensure that our customers are happy with their overall experience,” says Gulvartian. “We have a large inventory for excellent selection, and if you can’t find what you are looking for, we will make it for you, exactly the way you picture the piece in your mind. We strive for maximum satisfaction for each individual – if our customer is not happy, we are not happy.”
Cash for gold
Gold values have reached record highs in recent years. We’ve all seen those ads on television calling for us to send in our old, broken or unused gold and platinum for a cash return. Monaco Jewelers has been offering their “Cash for Gold” service for years, except that they have strict standards in place to be sure that the jewelry they handle is being ethically bought, sold or recycled. It’s become increasingly clear that many of these TV companies offer people over 70% less than the value of their gold. In an era of big-box retail, warehouse shopping and distant online vendors, the mail-in cash-for-gold rip-off is a sparkling example of how getting away from our local business roots really comes back to bite us on the ring finger.
Monaco also offer help to people in need for quick cash by lending money on jewelry for a temporary period of time, with no questions asked about credit or the hassle of a lengthy loan application.
“Sometimes it’s hard to communicate to prospective customers the value of working with people you can trust, especially when it comes to decisions about precious gems and metals,” says Ron. “When you work with Monaco, you can rest easy knowing that we are going to be around and we’re going to stand by our work.”
Monaco Jewelers is bonded and licensed to sell, buy and pawn jewelry and is an A+ member of the Better Business Bureau.
Connect with Jason and the Monaco Jewelers’ family by stopping by 33955 Doheny Park Road in San Juan Capistrano, calling (949) 489-3510 or visit www.monacojewelers.com